Category Archives: FAQs

CAN YOU CHECK THE TIRES?

Our driver will check the tires, but due to time constraints and regulations at the pick-up facility, it might not be possible. At time of pick-up, the Driver marks damages and missing parts (including tires) to the vehicle's exterior on the Bill of Lading/Damage Report. The Driver releases the vehicle only after the Customer reviews and sign-offs on the Bill of Lading/Damage Report. Doing so enables the Customer to determine that the vehicle is delivered in the same condition it was picked up....
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HOW CAN I TRACK MY CAR SHIPMENT?

Domestic Tracking (US): The Customer can view the status of his car shipment on our website. Our Progress Status Tool captures the following three events: Carrier Assigned, Vehicle Picked Up, Vehicle Delivered. International Tracking (non-US): We supply the Customer a copy of the Dock Receipt once the vehicle is loaded into a container. The Dock Receipt displays: Container #, Vessel Name, Car Information and Booking #. We will provide you a link to the Ocean Carrier's tracking website, where you can track the progress of the...
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MY VEHICLE IS NOT OPERABLE. CAN YOU TRANSPORT IT?

Yes, we can accommodate your request for damaged or non-running vehicles. The customer is responsible for arranging proper loading equipment at origin and destination locations. If you are a business customer and purchasing a vehicle from an Insurance Auction, the Auction Lot should have proper loading equipment. Please refer to Auto Auction Transport page for information on how to transport your car from an Auction....
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IS THE VEHICLE INSURED WHILE TRANSPORTED?

For inland transportation, all HaulMatch's contracted carriers are required to carry a minimum of $100,000 USD cargo insurance per vehicle. We can provide a copy of the carrier's insurance coverage on request. For ocean transportation, the Customer can purchase Marine Insurance through us at approximately 2.5 - 4.5% (varies depending on destination) of the value of the vehicle. CSR will need Vehicle Cost, Year, Make, and Model to secure a Marine Insurance quote from the 3PL Company....
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