FAQs

Delivery

WHAT HAPPENS IF I AM NOT AVAILABLE TO RECEIVE MY VEHICLE WHEN IT ARRIVES?

In the event you cannot be reached in a reasonable amount of time, or you are not available to receive your vehicle when it arrives, the vehicle will either remain on the carrier truck for a later delivery, or the vehicle will be placed in storage until such time you can arrange for it to be picked up. Vehicles placed in storage are subject to additional storage and transport charges.

WILL SOMEONE CONTACT ME WHEN VEHICLE IS DELIVERED?

The Driver will call you (typically 1-2 business days) in advance to notify you of the delivery date and time. Please make sure someone is available at the designated delivery date and time.

WHAT KIND OF TRANSPORT VEHICLE WILL DELIVER MY CAR?

We contract with carriers, who have a wide array of equipment, such as tow trucks, 3-car haulers, 9-car haulers, enclosed trailers, and open trailers. However, we do not guarantee the type of transportation equipment that will be used to transport your vehicle.

DO YOU DELIVER TO RESIDENTIAL AREAS?

Delivery to a residential area is possible only if there are no legal restrictions and if space large enough to accommodate the transportation vehicle is available, e.g. if semi-trucks regularly pass through your street, then it might be possible to unload by your residence. Otherwise, the delivery can be made at a near-by parking lot or shopping plaza.

HOW MUCH TIME DOES IT TAKE TO DELIVER THE CAR?

Domestic (US): Delivery can take up to 10 days from time of pick-up, depending on distance, e.g. coast to coast delivery typically takes 10 days, yet delivery to a neighboring state may take only 1-3 days. International (non-US): Delivery can take 3-8 weeks from time of pick-up, depending on both the vehicle location in the US and the destination country.

Documentation

WHAT IF THE TITLE IS NOT AVAILABLE?

If the Customer has an government-issued original document (e.g. Bill of Sale, Acquisition Bill of Sale, Junk Certificate, Non-Repairable Certificate, etc.), we might be able to export your vehicle but only from the Port of New York. Please send a copy of the government-issued document via e-mail or FAX so we can check with state officials.

WHAT KIND OF PAPERWORK DO YOU NEED TO SHIP MY CAR?

Domestic Customers (US): If you are a US-based customer and shipping to a US destination (48 contiguous states), then you can complete all your paperwork online or with a Customer Service Agent over the phone. International (non-US): Same requirements as a Domestic Customer, however International Customers must provide an original Vehicle Title with no liens (i.e. no money is owned against the vehicle). Please note the original Vehicle Title is processed by US Customs and subsequently returned to the Customer via courier.

WHAT IF THE VEHICLE IS DAMAGED WHEN TRANSPORTED?

At time of delivery, please make certain you receive a completed Bill of Lading/ Damage Report before submitting payment to the Driver. Bill of Lading/Damage Report must have your signature, the pick-up location representative's signature and the Driver's signature in order for a subsequent claim to be processed. Before proceeding with a claim, please be certain additional damages not marked on the Damage Report exist. Please send the claim paperwork - fully signed Bill of Lading/Damage Report, photographs of the vehicle taken from the same distance and angle as displayed on the site where you purchased the vehicle, written description of the extra damages - to us via e-mail or FAX provided on the Bill of Lading/Damage Report. If extra damages are determined to have occured during transport, we will release the carrier's Insurance certificate so you can file a claim though their agent. The claim is then reconciled directly with the carrier's insurance company.

DO YOU PROVIDE CUSTOM CLEARANCE SERVICES?

We handles US-required paperwork only and does NOT provide Customs Clearance Services. However, we can assist you in identifying a forwarding agent/customs broker in your country. All fees and required paperwork at the Port of Discharge will have to be discussed with the agent/broker in your country.

Logistics

HOW LONG DOES IT TAKE TO SHIP MY CAR?

International: Delivery can take 3-8 weeks from time of pick-up, depending on both the vehicle location in the US and the destination country. Generally speaking: Europe & South America (3-4 weeks), Other Continents (4-8 weeks).

FROM WHAT PORT IN US DO YOU SHIP?

The Port of Loading is determined by both the Vehicle Location and the Port of Discharge. We ship primarily from the Ports of New York, Los Angeles, Houston and Miami. Custom orders may be shipped from other ports.

HOW MANY CARS CAN FIT IN ONE CONTAINER?

We ship in 40' standard ocean shipping containers, which can normally accommodate: 3 regular-sized cars; 4 compact cars; 2 large cars or SUV's.

CAN YOU SHIP A CAR TO MY COUNTRY?

Please check the drop-down list of destination countries on the Instant Quote Page. If the desired country appears on the list, we can provide an Instant Quote to transport the Customer's vehicle to this country. If the desired country does not appear on the list, Customer can request a Custom Quote online, and we will respond within 24 hours.

DO YOU PROVIDE INLAND AUTO TRANSPORTATION?

Yes, we can pick-up your auto from any point in the (48 contiguous) US and deliver to the Port of Loading.

Payment

WHAT ARE THE METHODS OF PAYMENT?

International car shipping must pay in full via bank wire transfer only. Please note the vehicle will NOT be picked-up untill full payment is made.

CAN WE PAY THE DRIVER FULL AMOUNT ON DELIVERY?

No. US Customer pays a deposit by credit card, and the balance is paid directly to the driver with cash, money order, or certified check. If US Customer has no credit card, then he can send the deposit via Bank Wire Transfer or Overnight Courier. International car shipping must pay in full via bank wire transfer only.

HOW CAN I PAY?

US Customers Shipping to a (48 Continguous) US Destination: Deposit is by credit card, and the balance is paid directly to the driver with cash, money order or certified check. International and US Customers Shipping Overseas: Must pay in full via bank wire transfer only.

ARE THERE ANY ADDITIONAL FEES INVOLVED?

Our quotes cover all auto transport costs of your vehicle. Our quotes do NOT cover: additional Driver Wait Time fees, Storage fees, Loading/Unloading fees, Receiving Bank Wire Transfer fees, and Destination Country fees. If there is a loading fee at the pick-up facility, and the driver pays that fee, the Customer is responsible for reimbusing the driver. Please be sure the Driver presents the Customer with a valid receipt.

WILL YOU CHARGE ME AN EXTRA FEE IF THE CAR IS NOT DRIVABLE?

If the Customer specifies the car is not drivable, there will be no additional fees. However, if the Customer specifies the car is drivable, and in fact it isn't, then the Customer may incur an additional fee during pick-up. Please remember the Customer is responsible for ensuring proper equipment to unload the vehicle is available at deilivery.

Pick up

CAN YOU SHIP MY CAR TODAY?

We will do its best to identify a qualified and available carrier in your area. And although same-day pick-up is sometimes possible, we do not guarantee it.

YOU PROMISED TO PICK-UP ON ONE DAY AND INSTEAD THE CAR WAS PICKED-UP NEXT DAY OR LATER?

Please note all pick-up and delivery dates are estimated. We doe not guarantee an exact pick-up/delivery date and time.

CAN YOU PICK-UP A CAR TOMORROW, BECAUSE PICK-UP LOCATION WILL START CHARGING ME STORAGES?

We normal pick-up window is 1-7 days. We will do our best to accommodate your request, however we do not guarantee an exact pick-up/delivery date and time.

HOW SOON CAN YOU PICK-UP THE VEHICLE?

Our normal pick-up window is 1-7 days. However, in some remote areas, pick-up may take longer. Please note all pick-up and delivery dates are estimated; We do not guarantee an exact pick-up/delivery date and time.

Service

HOW CAN I TRACK MY CAR SHIPMENT?

Domestic Tracking (US): The Customer can view the status of his car shipment on our website. Our Progress Status Tool captures the following three events: Carrier Assigned, Vehicle Picked Up, Vehicle Delivered. International Tracking (non-US): We supply the Customer a copy of the Dock Receipt once the vehicle is loaded into a container. The Dock Receipt displays: Container #, Vessel Name, Car Information and Booking #. We will provide you a link to the Ocean Carrier's tracking website, where you can track the progress of the container.

DOES ALL-STATE TRANSPORT PROVIDE ON-CARRIAGE SERVICE?

We ship to Port only. Any On-Carriage (inland drayage from Port of Discahrge to Final Destination) must be arranged by Customer.

DO YOU TRANSPORT / EXPORT HEAVY EQUIPMENT, BOATS, PLANES, ETC.?

AllState Transport works with a large network of service providers, many of whom handle specialized equipment and vehicles. Please submit your quote request via the 'Custom Quote Request' form on the right side.

MY VEHICLE IS NOT OPERABLE. CAN YOU TRANSPORT IT?

Yes, we can accommodate your request for damaged or non-running vehicles. The customer is responsible for arranging proper loading equipment at origin and destination locations. If you are a business customer and purchasing a vehicle from an Insurance Auction, the Auction Lot should have proper loading equipment. Please refer to Auto Auction Transport page for information on how to transport your car from an Auction.

DO YOU OFFER RORO (ROLL ON, ROLL OFF) SERVICE?

Yes, RORO service is available for drivable vehicles only and requires a Custom Quote. Our Instant Quote is based on standard containized freight service.

Vehicle

DOES THE VEHICLE HAVE KEYS?

We will ask the driver to check if keys are present, but due to time constraints and regulations at the pick-up facility, it might not be possible.

DOES THE VEHICLE START?

Our driver will check if the vehicle starts, but due to time constraints and regulations at the pick-up facility, it may not be possible.

CAN YOU CHECK THE TIRES?

Our driver will check the tires, but due to time constraints and regulations at the pick-up facility, it might not be possible. At time of pick-up, the Driver marks damages and missing parts (including tires) to the vehicle's exterior on the Bill of Lading/Damage Report. The Driver releases the vehicle only after the Customer reviews and sign-offs on the Bill of Lading/Damage Report. Doing so enables the Customer to determine that the vehicle is delivered in the same condition it was picked up.

CAN YOU CHECK THE DAMAGES INSIDE THE VEHICLE?

Our driver will check for interior damages, but due to time constraints and regulations at the pick-up facility, it might not be possible.