At time of delivery, please make certain you receive a completed Bill of Lading/ Damage Report before submitting payment to the Driver. Bill of Lading/Damage Report must have your signature, the pick-up location representative’s signature and the Driver’s signature in order for a subsequent claim to be processed. Before proceeding with a claim, please be certain additional damages not marked on the Damage Report exist. Please send the claim paperwork – fully signed Bill of Lading/Damage Report, photographs of the vehicle taken from the same distance and angle as displayed on the site where you purchased the vehicle, written description of the extra damages – to us via e-mail or FAX provided on the Bill of Lading/Damage Report. If extra damages are determined to have occured during transport, we will release the carrier’s Insurance certificate so you can file a claim though their agent. The claim is then reconciled directly with the carrier’s insurance company.