In the event you cannot be reached in a reasonable amount of time, or you are not available to receive your vehicle when it arrives, the vehicle will either remain on the carrier truck for a later delivery, or the vehicle will be placed in storage until such time you can arrange for it to be picked up. Vehicles placed in storage are subject to additional storage and transport charges....

The Driver will call you (typically 1-2 business days) in advance to notify you of the delivery date and time. Please make sure someone is available at the designated delivery date and time....

We contract with carriers, who have a wide array of equipment, such as tow trucks, 3-car haulers, 9-car haulers, enclosed trailers, and open trailers. However, we do not guarantee the type of transportation equipment that will be used to transport your vehicle....

Delivery to a residential area is possible only if there are no legal restrictions and if space large enough to accommodate the transportation vehicle is available, e.g. if semi-trucks regularly pass through your street, then it might be possible to unload by your residence. Otherwise, the delivery can be made at a near-by parking lot or shopping plaza....