We will do its best to identify a qualified and available carrier in your area. And although same-day pick-up is sometimes possible, we do not guarantee it....
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Category Archives: FAQs
YOU PROMISED TO PICK-UP ON ONE DAY AND INSTEAD THE CAR WAS PICKED-UP NEXT DAY OR LATER?
Please note all pick-up and delivery dates are estimated. We doe not guarantee an exact pick-up/delivery date and time....
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CAN YOU PICK-UP A CAR TOMORROW, BECAUSE PICK-UP LOCATION WILL START CHARGING ME STORAGES?
We normal pick-up window is 1-7 days. We will do our best to accommodate your request, however we do not guarantee an exact pick-up/delivery date and time....
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HOW SOON CAN YOU PICK-UP THE VEHICLE?
Our normal pick-up window is 1-7 days. However, in some remote areas, pick-up may take longer. Please note all pick-up and delivery dates are estimated; We do not guarantee an exact pick-up/delivery date and time....
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WHAT ARE THE METHODS OF PAYMENT?
International car shipping must pay in full via bank wire transfer only. Please note the vehicle will NOT be picked-up untill full payment is made....
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CAN WE PAY THE DRIVER FULL AMOUNT ON DELIVERY?
No. US Customer pays a deposit by credit card, and the balance is paid directly to the driver with cash, money order, or certified check. If US Customer has no credit card, then he can send the deposit via Bank Wire Transfer or Overnight Courier. International car shipping must pay in full via bank wire transfer only....
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HOW CAN I PAY?
US Customers Shipping to a (48 Continguous) US Destination: Deposit is by credit card, and the balance is paid directly to the driver with cash, money order or certified check. International and US Customers Shipping Overseas: Must pay in full via bank wire transfer only....
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ARE THERE ANY ADDITIONAL FEES INVOLVED?
Our quotes cover all auto transport costs of your vehicle. Our quotes do NOT cover: additional Driver Wait Time fees, Storage fees, Loading/Unloading fees, Receiving Bank Wire Transfer fees, and Destination Country fees. If there is a loading fee at the pick-up facility, and the driver pays that fee, the Customer is responsible for reimbusing the driver. Please be sure the Driver presents the Customer with a valid receipt....
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WILL YOU CHARGE ME AN EXTRA FEE IF THE CAR IS NOT DRIVABLE?
If the Customer specifies the car is not drivable, there will be no additional fees. However, if the Customer specifies the car is drivable, and in fact it isn't, then the Customer may incur an additional fee during pick-up. Please remember the Customer is responsible for ensuring proper equipment to unload the vehicle is available at deilivery....
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HOW LONG DOES IT TAKE TO SHIP MY CAR?
International: Delivery can take 3-8 weeks from time of pick-up, depending on both the vehicle location in the US and the destination country. Generally speaking: Europe & South America (3-4 weeks), Other Continents (4-8 weeks)....
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